Refund Policy
This Refund Policy explains the terms and conditions under which Grarco accepts returns and issues refunds for coffee machines and related products purchased through our website. As a USA-based online retailer, we aim to provide clear, fair, and transparent refund practices so customers understand their rights and responsibilities before completing a purchase.
By placing an order with Grarco, customers agree to the terms outlined in this Refund Policy. This policy is designed to protect both customers and the business while ensuring compliance with applicable U.S. consumer protection standards and e-commerce best practices.
Eligibility for Returns and Refunds
Grarco accepts return and refund requests for eligible products within thirty calendar days from the date of delivery. To qualify for a refund, the product must be unused, in its original condition, and returned with all original packaging, accessories, manuals, and included components.
Products that show signs of use, damage caused by improper handling, or missing components may not qualify for a full refund. Coffee machines must not have been installed, operated, or altered in any way to remain eligible for return. Each return request is reviewed individually to ensure it meets eligibility requirements.
Non-Refundable and Limited Refund Items
Certain items may not be eligible for refunds due to hygiene, safety, or usage considerations. Products that have been used, customized, or damaged after delivery may be subject to partial refunds or may be deemed non-refundable.
Shipping charges are non-refundable unless the return is the result of an error on our part, such as receiving an incorrect or defective item. Promotional items, clearance products, or items marked as final sale at the time of purchase may not be eligible for refunds unless otherwise required by law.
Return Authorization Process
To initiate a return or refund request, customers must contact Grarco’s support team before sending any items back. Unauthorized returns may not be accepted or processed. Customers are required to provide their order number, reason for return, and supporting details to assist with evaluation.
Once a return request is approved, customers will receive instructions on how and where to return the product. Return shipping instructions must be followed carefully to avoid delays or rejection of the return.
Return Shipping Responsibilities
Customers are responsible for return shipping costs unless the return is due to a confirmed defect, damage during transit, or an error made by Grarco. Returned items must be packaged securely to prevent damage during transit, as Grarco is not responsible for items damaged while being returned.
We recommend using a trackable shipping service for all returns. Grarco cannot guarantee receipt of returned items without valid tracking information.
Inspection and Approval of Returns
Once a returned item is received, it undergoes an inspection process to verify its condition and eligibility. This inspection ensures that the product meets the return criteria outlined in this policy.
If the item passes inspection, the refund process will be initiated. If the item does not meet eligibility requirements, the customer will be notified, and the item may be returned to the customer at their expense or handled according to applicable regulations.
Refund Method and Processing Time
Approved refunds are issued to the original payment method used at the time of purchase. Refund processing typically begins within five to ten business days after the returned item has been inspected and approved.
Processing times may vary depending on the customer’s financial institution or payment provider. Grarco is not responsible for delays caused by banks, credit card issuers, or payment platforms once the refund has been released.
Damaged or Defective Products
If a product arrives damaged or defective, customers must notify Grarco within forty-eight hours of delivery. Clear photographs of the product and packaging may be required to assess the issue.
Once confirmed, Grarco will determine the appropriate resolution, which may include a refund, replacement, or store credit, depending on product availability and the nature of the issue. Failure to report damage within the specified timeframe may limit available remedies.
Cancellations and Order Changes
Orders may be canceled only if they have not yet been processed or shipped. Once an order has entered the shipping process, it cannot be canceled and must follow the standard return procedure upon delivery.
Customers are encouraged to review order details carefully before completing their purchase to avoid unnecessary cancellations or returns.
Policy Limitations and Fair Use
Grarco reserves the right to refuse refund requests that appear to be abusive, fraudulent, or inconsistent with normal consumer behavior. This includes repeated return activity or misuse of refund policies.
Nothing in this policy affects customer rights granted under applicable U.S. laws. Where required by law, refunds will be handled in accordance with legal obligations regardless of policy limitations.
Business Details
Business Name: Grarco
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM
BusinessMail: support@Grarco.shop
Business Address: East Bldg 239 Greene St, New York, NY 10003, USA
