This Return Policy outlines the conditions under which Grarco accepts returns for coffee machines and related products purchased through our website. As a USA-based online retailer, our goal is to provide a fair and transparent return process while maintaining product safety, hygiene standards, and operational integrity.

By completing a purchase on the Grarco website, customers acknowledge and agree to the terms of this Return Policy. We encourage customers to review this policy carefully before placing an order to ensure clear understanding of return eligibility and procedures.

Return Eligibility and Timeframe

Grarco accepts return requests for eligible products within thirty calendar days from the date the order is delivered. To qualify for a return, the product must remain unused, uninstalled, and in the same condition in which it was received.

Coffee machines must be returned in their original packaging, including all accessories, manuals, cords, protective materials, and any additional items provided at the time of delivery. Products that show signs of use, wear, damage, or alteration may not be eligible for return or may be subject to restocking fees or denial of the return request.

Products Not Eligible for Return

Certain products may be restricted from return due to safety, hygiene, or usage considerations. Items that have been used, modified, or damaged after delivery are generally not eligible for return.

Products marked as final sale, clearance items, or promotional items at the time of purchase may be excluded from return eligibility unless required otherwise by applicable law. Shipping and handling charges are non-refundable except in cases where Grarco has made an error in fulfilling the order.

Return Authorization Process

All returns require prior authorization from Grarco. Customers must contact our support team to initiate a return request before sending any items back. Requests must include the order number, product details, and the reason for return to allow proper evaluation.

Once a return request is approved, customers will receive detailed return instructions. Returns sent without authorization or not in accordance with provided instructions may be refused or delayed.

Return Shipping Responsibilities

Customers are responsible for return shipping costs unless the return is due to a confirmed defect, shipping damage, or an error made by Grarco. Returned items must be packaged securely to prevent damage during transit.

Grarco is not responsible for loss or damage to returned items during shipping. Customers are strongly advised to use a trackable and insured shipping method when returning products.

Inspection and Condition Verification

All returned items are inspected upon receipt to verify their condition and compliance with this Return Policy. The inspection process includes checking for signs of use, missing components, and damage.

If a returned item does not meet eligibility requirements, Grarco reserves the right to refuse the return or apply a partial refund based on the product’s condition. Customers will be notified if their return is rejected or adjusted.

Exchanges and Replacements

Grarco does not guarantee direct product exchanges. In cases where a replacement is approved due to defect or fulfillment error, the replacement process is handled based on product availability.

If a replacement is not available, an alternative resolution such as a refund may be offered in accordance with applicable policies.

Returns Due to Damage or Defects

If a product arrives damaged or defective, customers must notify Grarco within forty-eight hours of delivery. Supporting photographs of the product and packaging may be required to assess the claim.

Once verified, Grarco will determine the appropriate resolution, which may include a replacement, refund, or store credit, depending on the circumstances and availability.

Refused or Undeliverable Packages

If a package is refused at delivery or returned due to an incorrect or incomplete shipping address provided by the customer, the return may be subject to additional fees. Original shipping charges may not be refunded, and customers may be responsible for re-shipping costs.

Policy Abuse and Fair Use

Grarco reserves the right to limit or deny return requests that appear to be excessive, fraudulent, or inconsistent with reasonable consumer use. This includes repeated returns or misuse of return privileges.

This policy does not limit any rights provided to customers under applicable U.S. consumer protection laws.

Business Details

Business Name: Grarco

Chat Support: 24/7

Business Hours: 9:00 AM to 5:00 PM

BusinessMail: support@Grarco.shop

Business Address: East Bldg 239 Greene St, New York, NY 10003, USA