Grarco currently provides shipping services exclusively within the United States. Our shipping coverage includes all fifty U.S. states. At this time, we do not offer international shipping or delivery to locations outside the United States. Any orders placed with delivery addresses outside the U.S. will not be processed.This shipping limitation allows us to maintain reliable delivery timelines, ensure compliance with U.S. shipping regulations, and provide accurate tracking and customer support throughout the delivery process.

Order Processing Time

All orders placed on the Grarco website are subject to an order processing period before shipment. Orders for in-stock coffee machines and coffee accessories are typically processed within one to two business days. Business days are defined as Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or public holidays are not processed on those days and will be handled on the next available business day. During periods of high order volume, promotional events, or unforeseen operational delays, processing times may extend by an additional one to two business days. Customers are notified if such delays significantly affect their order.

Shipping Methods and Delivery Timeframes

Once an order has been successfully processed and handed over to the shipping carrier, delivery times vary based on the shipping method selected at checkout. Standard shipping generally takes between three and seven business days after dispatch. Expedited shipping typically delivers within two to four business days, while priority shipping is estimated to arrive within one to two business days.

Delivery estimates are provided as general guidelines and may vary depending on factors such as the customer’s location, carrier operations, and external conditions. Shipping timelines are calculated in business days and do not include weekends or holidays unless otherwise stated by the carrier.

Shipping Carriers

Grarco works with established and reputable shipping carriers to ensure safe and reliable delivery of orders. Depending on the size, weight, and destination of the package, orders may be shipped using USPS, UPS, or FedEx.

The carrier selection is determined automatically based on logistical considerations, and customers cannot always choose a specific carrier. All shipments are handled according to the carrier’s standard delivery practices and service terms.

Shipping Costs and Charges

Shipping costs are calculated automatically at checkout based on several factors, including the weight of the product, the delivery address, and the selected shipping method. The final shipping cost is clearly displayed before the customer completes the purchase.

From time to time, Grarco may offer free shipping promotions or discounted shipping rates during special events or limited-time campaigns. Such offers are subject to specific terms and availability and may be modified or discontinued without prior notice.

Order Tracking and Shipment Confirmation

Once an order has been shipped, customers receive a shipment confirmation email containing tracking information, carrier details, and an estimated delivery date. Tracking information may take up to twenty-four hours to become active in the carrier’s system.

Customers are responsible for monitoring their shipment using the provided tracking number. If tracking information does not update immediately, it does not necessarily indicate an issue with the shipment.

Damaged Packages

If a package arrives damaged, customers are required to contact Grarco within forty-eight hours of delivery. Clear photographs of the damaged item and the original packaging must be provided to assist with the investigation.

Failure to report damage within this timeframe may limit our ability to file a claim with the carrier. Each case is reviewed individually to determine the appropriate resolution in accordance with our policies and carrier guidelines.

Lost Shipments

If tracking information shows no movement or updates for seven or more consecutive business days, customers should contact Grarco for assistance. In such cases, we will initiate an investigation or claim with the shipping carrier.

Shipping carriers control the transit process once a package has been dispatched, and resolution timelines depend on the carrier’s investigation procedures. Grarco will assist customers throughout this process but cannot guarantee immediate outcomes.

Incorrect or Incomplete Shipping Address

Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete. If an incorrect address is submitted, customers must contact Grarco immediately.

If the order has not yet shipped, we may be able to update the address. If the order has already been shipped, address changes are not possible. Any additional costs related to re-delivery, address correction, or return due to incorrect address entry are the responsibility of the customer.

Shipping Delays and Carrier Responsibility

Shipping delays may occur due to factors beyond Grarco’s control, including weather conditions, carrier disruptions, holidays, or peak shipping seasons. Once a package has been handed over to the carrier, delivery timelines are governed by the carrier’s operations.

Grarco is not responsible for delays caused by shipping carriers after dispatch; however, we remain available to assist customers with tracking inquiries and communication with the carrier when needed.

Business Details

Business Name: Grarco

Chat Support: 24/7

Business Hours: 9:00 AM to 5:00 PM

BusinessMail: support@Grarco.shop

Business Address: East Bldg 239 Greene St, New York, NY 10003, USA